Privacy Policy
Privacy Policy
This Privacy Policy explains how Summit Yak collects, uses, stores, and protects your personal information when you visit our website, place an order, or interact with us. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following personal information.
Personal Details
Name, email address, phone number, shipping and billing address.
Order and Transaction Details
Rental and purchase history, product preferences, security deposit information excluding sensitive payment data.
Communication Data
Emails, WhatsApp messages, and other correspondence with our team, including queries, feedback, and support requests.
Technical Information
IP address, browser type, device information, cookies, and usage data.
2. How We Use Your Information
Your information is used to process and fulfil rental and purchase orders, arrange delivery, pickup, and returns, communicate order updates and support information, verify eligibility for CB Partner benefits, improve our products, services, and website experience, and send important service related notifications. We do not sell or rent your personal data to third parties.
3. Payment Information
Payments are processed through secure third party payment gateways. Summit Yak does not store or have access to your card or banking details. Payment providers handle sensitive financial information as per their own privacy and security standards.
4. Sharing of Information
We may share limited information only when necessary, including with courier and logistics partners for delivery and pickup, payment gateways for transaction processing, technology service providers such as website hosting, analytics, and customer support tools, and trekking or expedition partners only for verification of CB Partner eligibility. All third parties are required to handle data responsibly and only for the intended purpose.
5. WhatsApp, Email and Social Media Communication
By contacting Summit Yak via WhatsApp, email, Instagram, or other platforms, you consent to receiving responses and service related communication through the same channels. We do not send unsolicited marketing messages. Any promotional communication, if applicable, will be limited and relevant.
6. Cookies and Tracking Technologies
Summit Yak uses cookies and similar technologies to improve website functionality, understand user behaviour, and enhance browsing experience. You may disable cookies through your browser settings, though some features of the website may not function optimally.
7. Data Security
We take reasonable and appropriate measures to protect your personal information, including secure website infrastructure, limited access to customer data, and use of trusted third party service providers. However, no method of online transmission or storage is completely secure, and absolute security cannot be guaranteed.
8. Data Retention
Personal data is retained only as long as necessary for operational, legal, and accounting purposes. Information related to completed rentals or purchases may be stored for compliance and record keeping.
9. Your Rights
You have the right to request access to your personal data, request correction of inaccurate information, and request deletion of personal data subject to legal or operational requirements. Requests can be made by contacting our support team.
10. Third Party Links
Our website may contain links to third party websites or services. Summit Yak is not responsible for the privacy practices or content of these external sites.
11. Children’s Privacy
Summit Yak does not knowingly collect personal data from individuals under the age of 18. If such data is identified, it will be deleted.
12. Changes to This Policy
Summit Yak may update this Privacy Policy from time to time. The version published on the website at the time of use will apply.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the use of your data, please contact us through the details provided on the website.
By using Summit Yak’s website or services, you acknowledge that you have read and understood this Privacy Policy.